CXOne Privacy Policy


1. Our Commitment to your Privacy

(a) CX IT Services Pty Ltd ACN 630 289 646 (‘we’, ‘our’ or ‘us’) deals with information privacy in accordance
with the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Australian Privacy Principles (‘APPs’).

(b) Your privacy is important to us. We are committed to complying with the Privacy Act and the APPs when
handling your personal information. This Privacy Policy describes the ways in which we collect, store, use
and disclose your Personal Information provided to or obtained by us as a consequence of your access
and/or use of our Website(s) (including but not limited to, subscription to any
of our Website(s) products or services or interaction with any of our social media sites (our ‘Services’).

(c) By accessing, using or interacting with our Services you agree to your information being collected, stored,
used and disclosed in accordance with this Privacy Policy.

2. What Personal Information Do We Collect?

By accessing, using or interacting with our Services, you may volunteer or otherwise provide to us the following
types of Personal Information, including but not limited to:

(a) contact details, such as your name, address, email address and phone number;

(b) registration or login information to enable you to access and use the Services;

(c) payment information including credit card details;

(d) sensitive information, as defined by the Privacy Act, that you volunteer or otherwise provide to us;

(e) any other personal information that you volunteer or otherwise provide to us; and

(f) other data as it relates to your access and use of our Services, including through the use of cookies.

3. What Other Information Do We Collect?

In addition to the Personal Information outlined above, we may collect the following types of other information
from you when you access, use or interact with our Services:

(a) Location information if you permit us to access this information through your device.

(b) Device information including your IP address, web browser type, operating system version, phone carrier
and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push
notification tokens.

(c) Usage Information: To help us understand how you use our Services and to help us improve them, we
receive information about your interactions with our Services, such as the ads you click on, pages or other
content you view, the searches you conduct, purchases you make, your comments, and the dates and times
of your visits.

(d) Information from Cookies and Similar Technologies: We and third-party partners collect information using
cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising
partners, may use these technologies to collect information about your online activities over time and
across different services. Cookies are small text files containing a string of alphanumeric characters. We
may use both session cookies and persistent cookies. A session cookie disappears after you close your
browser. A persistent cookie remains after you close your browser and may be used by your browser on
subsequent visits to our Services. Please review your web browser’s ‘Help’ file to learn the proper way to
modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service,
you may not be able to utilise the features of the Service to their fullest potential.

(e) Widget Information: Other websites may integrate CXOne’s widgets. When you visit a site with a CXOne
widget embedded, we may receive certain information about you, including information about the web
page you visited, your IP address, and other information about your device. CXOne and the widget can
recognise you across websites containing CXOne’s widgets, and the widget may be used to show
personalised content or advertising. We know when you interact with a widget, and websites containing
the widgets may receive this information.

(f) Text information: We may facilitate text messages between you and your customers. In the process, we
may receive information about these communications, such as the date and time of the SMS message, the
parties’ phone numbers, and the content of any SMS messages.

(g) User feedback: We receive information about review and surveys and give clients information about
ratings and reviews.

(h) Information from Third-Party Services: If you choose to link our Services to a third-party account, we may
receive information about you, including your profile information, photo, and use of the third-party

(i) Other Third Parties: We may receive additional information about you from third parties such as data or
marketing partners.

4. Cookies and Other Personal Information Collected via our Website(s)

(a) When we provide you with our products and services via our website(s), we want to make them as useful
as possible. When delivering services over the internet it is common practice to store small amounts of
information on your computer or phone. This information is stored by your web browser in small files
called cookies. Cookies serve a number of possible purposes, including:

(i) to speed up websites by avoiding sending the same information every time;

(ii) to measure general usage of the website to help us improve our website(s) and other services;

(iii) to recognise returning visitors so we can highlight new/changed information since your last visit.

(b) There are two main types of cookies, namely first-party and third-party:

(i) First-party cookies: These are our own cookies, controlled directly by us and used to provide
information about general usage of our website(s).

(ii) Third-party cookies: These are cookies used by other companies’ tools which we are using to
enhance our Website(s), for example Google Analytics and Facebook Like buttons have their own
cookies, which are controlled by them.

(c) You can block/remove cookies using your browser settings.

(d) By accessing our Website(s) and/or downloading information our internet service provider also may collect
and store information relating to and generated by your visit. This information may include your internet
address, domain name and date and time of access, and effectively forms a record of your visit.

5. Collection of your Personal Information

(a) We only collect your Personal Information for the purposes of conducting and carrying on our business as
a provider of marketing related products and services.

(b) Where we collect your Personal Information we may do so from a range of sources including, but not
limited to:

(i) from you; or

(ii) from your authorised representatives; or

(iii) from recruitment agencies (if you are applying for employment).

(c) If in the course of accessing, using or interacting with any of our Services you provide us with personal
information about another person, you agree that that you are authorised, or have otherwise obtained
that person’s consent, to provide us with that information for the purpose for which you have provided it
to us. You also agree that you have told that person about this Privacy Policy and how to access it.

6. Use of your Personal Information

(a) We will only use your Personal Information collected through your use, access and interaction with our
Services for the following purposes:

(i) to provide, maintain, improve, and enhance our Services;

(ii) to communicate with you, provide you with updates and other information that you request,
respond to comments and questions, and otherwise provide customer support;

(iii) to personalise and improve your experience on our Services, such as presenting tailored content;

(iv) for marketing purposes, such as customising and communicating informational or product
offerings, promotions, and advertising materials that may be useful, relevant, valuable or
otherwise of interest to you;

(v) to send you text messages and push notifications in connection with the Services;

(vi) to facilitate transactions and payments in connection with the Services;

(vii) to de-identify and aggregate information collected through the Services and use it for any lawful

(viii) to find and prevent fraud, and respond to trust and safety issues that may arise;

(ix) for compliance purposes, including enforcing our Terms and Conditions or other legal rights, or as
may be required by applicable laws and regulations or as requested by any judicial process or
governmental agency; and

(x) for other purposes for which we provide specific notice at the time the information is collected.

(b) By subscribing to any of the Services, you consent to us using your Personal Information, such as your email
address, to directly market our Services to you. You may opt out of receiving any marketing
communications from us at any time.

7. Disclosure of your Personal Information

(a) We may disclose your Personal Information collected through your use, access and interaction with our
Services to third parties, including to third parties who provide services to us. This may include:

(i) Vendors and Service Providers: We may disclose any information we receive about you with
vendors and service providers retained by us in connection with the provision of our Services.

(ii) Other Users: Our Services are social services in which you can find, enjoy, and share content. Your
name, username, and other profile information will always be viewable and searchable by other
users. The content you post to the Services will be displayed on the Services and viewable by other
users by default. Although this content is public by default, below in the ‘Community Features’
section of this Privacy Policy, we describe the controls that you can use, along with other relevant
settings associated with your account, to limit the sharing of certain information. We are not
responsible for the other users’ use of available information, so you should carefully consider
whether and what to post or how you identify yourself when using the Services.

(iii) Third-Party App Integrations: If you connect a third-party application to our Services, we may
disclose your information with that third party.

(iv) Advertising Partners: We work with third-party advertising partners to show you ads that we think
may interest you. These advertising partners may set and access their own cookies, pixel tags and
similar technologies on our Services and they may otherwise collect or have access to information
about you which they may collect over time and across different online services. Some of our
advertising partners are members of the Network Advertising Initiative
(!/) or the Digital Advertising Alliance
( If you do not wish to receive personalised ads,
please visit their opt-out pages to learn more about how you may opt out of receiving web-based
personalised ads from member companies. You can access any settings offered by your mobile
operating system to limit ad tracking or you can install the AppChoices mobile app to learn more
about how you may opt out of personalised ads in mobile apps.

(v) Analytics Partners: We use web analytics services such as Google Analytics to collect and process
certain analytics data. These services may also collect information about your use of other
websites, apps, and online resources. You can learn about Google’s practices by going to, and opt-out of them by downloading the
Google Analytics opt-out browser add-on, available at

(vi) Social Networking Platforms and Other Online Services: Our Services allow you to, upon your
direction, share information with social networking services, such as Facebook, Instagram, and
Yelp. You understand and agree that the use of your information by any social networking
websites will be governed by the privacy policies of these third-party platforms and your settings
on that platform. We encourage you to review their privacy policies.

(vii) We may disclose your information to non-affiliated third parties for marketing purposes. If you
would like to opt out of such disclosures, please contact us at [email protected].

(b) We will only disclose your personal information to a third party when:

(i) the disclosure is made for the primary purpose for which it was collected or for related purposes;

(ii) we are required or authorised by law or by a court or tribunal to do so;

(iii) having regard to the nature of the information or the circumstances of collection, we believe you
would reasonably expect us to make the disclosure;

(iv) the disclosure is made in connection with the consideration, negotiation, or completion of a
corporate transaction in which we are acquired or merged with another company or we sell,
liquidate, or transfer all or a portion of our business or assets; or

(v) you have provided your consent.

(c) Where we disclose your information to third parties this is done so in accordance with this Privacy Policy.

(d) Disclosure may include providing your information to third parties that are located outside of Australia as
part of operating our business. If your personal information is transferred outside Australia, we will do so
in accordance with Australian Privacy Principle 8.

8. Storing your Personal Information

(a) We may store your Personal Information:

(i) electronically on our internet servers and databases; and/or

(ii) physically at our business premises.

(b) We take reasonable technical and organisational precautions to prevent the loss, unauthorised access,
misuse, alteration, loss or disclosure of your Personal Information. This includes security over physical and
electronic storage facilities and premises, computer and network security measures and password access
to secure servers.

(c) We do not accept any liability in respect of, and we are unable to guarantee against, all acts of unauthorised
access to, misuse, loss, alteration or disclosure of your Personal Information that are not reasonably
foreseeable or preventable.

9. Your Choices with respect to the Privacy of your Information

(a) You can control the information that you disclose in connection with your access, use and interaction with
our Services in the following way:

(i) Community Features: The Services include sharing features, review submission features, chat
areas, message boards, email functions, messaging services, file communities, polls, surveys, and
other services (collectively, the ‘Community Features’). We provide these Community Features
subject to the Terms of Service, and the community guidelines. By using any of the Community
Features, you acknowledge and agree that information you post or otherwise make public will be
available to the public. To change whether certain information is publicly available, you can adjust
the settings in your account.

(ii) Location Information: You can prevent your device from sharing precise location information at
any time through your device’s operating system settings.

(iii) Marketing Communications: You can unsubscribe from our promotional emails via the link
provided in the emails. Even if you out-out of receiving promotional messages from us, you will
continue to receive administrative messages from us.

(iv) Do Not Track: There is no accepted standard on how to respond to Do Not Track signals, and we
do not respond to such signals.

(b) If you choose not to provide us with information that we require from you in order to provide you with the
Services, some features of our Services may not work as intended.

10. Access to your Personal Information and Complaints Procedure

(a) Under the Privacy Act, you have certain rights to access the Personal Information we collect and hold about

(b) You have a right to access, and amend or correct, your personal information in certain circumstances. If
you have a query about access to or amendment of your personal information, please contact us.

11. Revisions to this Privacy Policy

(a) We may at any time and without notice revise or update this Privacy Policy. We recommend that all persons
accessing, using or interacting with our Services review this Privacy Policy periodically for changes. Any
changes to this Privacy Policy will be announced on our website.

(b) Accessing, using or interacting with our Services, or in any other way providing us with your Personal
Information after any revision or update to this Privacy Policy constitutes an acceptance of any revised
Privacy Policy.

12. How to Contact Us about Privacy

Your privacy is very important to us. If you have any questions about this Privacy Policy or our handling of your
Personal Information, please contact us by email: [email protected].